Medienos era, UAB
Company code: 136046812
VAT number: LT360468113
Address: Draugystė str. 19, LT-51230 Kaunas
Phone: +370 37 409380
Fax: +370 37 409383
Email: info@medienosera.lt

PRIVACY POLICY

The security of your personal data is our top priority. Here you can learn what personal data we collect when you visit www.lauraashley.lt and how we use this information.

We respect your privacy and do not collect any unnecessary data that would be intended for anything else apart from ensuring the high-quality Laura Ashley services and a pleasant browsing experience on www.lauraashley.lt.

We ensure that all your data is processed and stored in accordance with the requirements of the Law on the Protection of Personal Data of the Republic of Lithuania and other legal acts regulating the protection of personal data in the Republic of Lithuania, using necessary organizational and technical measures to protect your data from accidental or unlawful disclosure, destruction, alteration, as well as from unlawful processing actions.

All the stored and transmitted information is encrypted.

The Laura Ashley team is familiar with the requirements of personal data protection and ensures the compliance with the established organisational measures regarding data processing. Only the authorized personnel responsible for the technical, commercial, and editorial maintenance of the www.lauraashley.lt website have access to the data.

We recommend creating a secure password that you will use on www.lauraashley.lt. You are responsible for maintaining the confidentiality of your password and must not disclose or share it with third parties and handle it securely.

The controller of your personal data is UAB Medienos Era, the code of the company is 136046812, Draugystė str. 19, LT-51230 Kaunas, hereinafter referred to as the "Company."

What Data Do We Collect and How?

When using www.lauraashley.lt, we collect your personal data when you provide it to us or give consent for its collection and use:

– Automatically generated and recorded technical information collected every time you use the www.lauraashley.lt website. When you use www.lauraashley.lt, our servers record the information (‘log data’), including the information that your browser automatically sends each time you visit www.lauraashley.lt. Your IP address, address of the visited page, address of the previous page, date and time, type and version of a browser are all included in this data. This data is not used for the visitors’ identification purposes, it is not shared with anyone. The data is stored only for the purposes of diagnostics, statistics, and protection against unlawful and harmful use.

– Other data collected using the cookies and similar technologies related to browsing on the Internet. The information collected using the cookies allows us to ensure a more convenient browsing experience, learn more about www.lauraashley.lt users’ behaviour, analyse trends, provide similar offers, improve the website and services. You can choose whether you agree to accept the cookies. If you do not agree, you can delete all the existing cookies on your computer and set most browsers not to store the cookies on your device.

– Data provided directly to www.lauraashley.lt when you are making a purchase. This includes your name, surname, phone number, address, email address, purchase-related information (purchase date, product price, quantity, order progress tag, IP address, discount code, order date, product name, product code), payment information, delivery information (address and phone number). If the purchase is made for another person, we collect their delivery and contact information.

– You permit us to use the data you provide by selecting the relevant option, which is specified in detail when consent is requested from you, to receive messages for direct marketing purposes. This includes your phone number and email address. Your consent is valid during the data storage period until you revoke your consent by selecting the appropriate link in the relevant direct marketing offers or marketing research notifications or by informing us via email at lauraashley@medienosera.lt.

– Which we receive from other sources when you visit www.lauraashley.lt from third-party pages, newsletters, or by clicking on advertisements, we record the source from which the visitor came, the name and position of the advertising campaign, and associate this data with the order.

When you contact the Laura Ashley customer service, we collect your contact information, including your name, email, phone number, and communication history. You can contact us via email, phone, contact forms, or through Facebook.

By clicking on the links leading to other websites on www.lauraashley.lt, their privacy and cookie usage policies apply.

How Do We Use the Collected Data?

We ensure that we use your personal data fairly, for legitimate purposes, and only to the extent and duration necessary to achieve clearly defined and legitimate objectives while considering the protection of your privacy. Your email address is used to identify you when logging in to www.lauraashley.lt, and your personal data such as name, surname, address, etc., is used to process your orders and successfully deliver the goods to the address you have provided. Without separate consent, this data will not be used for any other purposes. If you have given consent to receive promotional messages to your specified email address, we will use this data to send exclusive offers, recommendations, surveys, and similar Laura Ashley-related information, as well as to respond to your questions or comments. You can easily change the newsletter settings in your www.lauraashley.lt profile at any time. You can also contact us via email at lauraashley@medienosera.lt and inform us that you no longer wish to receive the newsletters. www.lauraashley.lt uses the cookies and other tracking technologies to provide the necessary functionality and detect you in other services and devices. Some cookies are essential for the accurate functioning of www.lauraashley.lt in your browser or device, while the remaining cookies, which you can disable at any time, are used to collect and analyse the visitor statistics and user behaviour on www.lauraashley.lt, provide relevant recommendations on other websites, and similar purposes. The decision to allow www.lauraashley.lt to use the cookies, except for the necessary ones, is entirely up to you. If you see a message on the  www.lauraashley.lt website stating that cookies are used, and you have marked "Agree" or continue browsing www.lauraashley.lt without rejecting cookies, we will assume that you consent to the use of cookies. In order to fulfill our legal obligations defined in the legislation, we process your data related to, for example, accounting and data provision to competent institutions when required by the law.

Why and With Whom Do We Share Information?

Your personal data is secure with us. However, in order for www.lauraashley.lt to function and for you to always receive the ordered product, we need to share your data with the data processors. For example, the banks we cooperate with receive the information about the ordered product and the amount to be paid when you make a purchase on www.lauraashley.lt using your payment card - your payment card information. The couriers receive such information as the delivery address and phone number to contact you. We may also provide your information to third parties if Laura Ashley were to participate in mergers, acquisitions, bankruptcies, liquidation, reorganization, or similar processes, and if it involves the transfer of the information described in these terms. Elegant Home would provide your information to the party participating in such a process (e.g., a potential buyer). We may also respond to requests from courts or government institutions only to the extent necessary to comply with applicable laws or a court order/testimony. For other third parties, only after receiving your consent, which may be obtained for a specific case. We ensure that we carefully select the data processors who provide sufficient guarantees that the data processing complies with the requirements of the GDPR, including processing security.

How Long Is the Data Stored?

We keep your information only for the period necessary for the fulfilment of contracts and purposes specified in this Privacy Policy and the provisions on the protection of personal data. This also applies to all the parties with whom we share your information and who provide services on our behalf. Your data related to e-commerce is processed and stored for 2 years from your last visit to www.lauraashley.lt or the last purchase date. The personal data for direct marketing purposes is kept for 5 years from the last login to the e-commerce system. The data collected for the purposes of customer consultation and communication with them online is processed and stored for 1 year from the moment of obtaining consent to process their personal data. The diagnostic information is stored until the problem is resolved but not longer than 180 days. After the above-mentioned periods expire, the personal data is destroyed automatically or by an authorized employee of Laura Ashley.

Your Rights

You have the right to know what personal data we have collected about you. You have the right to know to whom your personal data has been disclosed or provided in the last 1 year. You have the right to request the correction of incorrect, incomplete, or inaccurate data. You have the right to request the erasure of the personal data we have collected about you. You have the right to request the cessation of processing your collected personal data. If you want to receive the information about your personal data we have collected or to request the correction of incorrect, incomplete, or inaccurate data, please send us a request via email to lauraashley@medienosera.lt, indicating "Request regarding the data collection" in the subject line. We may ask you to provide a document confirming your identity in order to properly identify you. Once your identity is confirmed, the information about the processed data of yours will be provided within 30 calendar days from the date of submission of the written request form. The information is provided free of charge. If we determine that the requests are clearly unfounded or excessive, especially due to their repetitive nature, we may charge a reasonable fee based on the cost of providing information or notifications or taking the requested actions, or we may refuse to take action based on the request. You can exercise your rights by contacting us directly at lauraashley@medienosera.lt.

Protection of Minors' Personal Data

You can use the Laura Ashley online store only if you are 16 years of age or older. If you are under 16 years of age, you should not provide your personal data on www.lauraashley.lt without the consent of your parents or foster parents. If you are a parent/foster parent and become aware that your child under the age of 16 is using the Laura Ashley online store and you do not want this to happen, please contact us at lauraashley@medienosera.lt, we will remove all the related data as soon as possible.

Where to Report the Violation of Rights?

If you believe that your rights regarding the processing and storage of your personal data have been violated, please contact us at lauraashley@medienosera.lt, and we will do our best to resolve any issues as quickly as possible.

How is the Privacy Policy Updated?

The provisions of the privacy policy are reviewed and updated in accordance with occurring changes in the legislation regulating the processing of personal data, the use of information and communication technologies. We recommend visiting www.lauraashley.lt periodically to familiarise yourself with the latest version of this privacy policy. If significant changes are made to this privacy policy, we will provide the information about it on www.lauraashley.lt.

 

SHIPPING INFORMATION

Within Lithuania, we deliver ordered products to your home free of charge (it must be possible to access the location by a cargo van). This is applicable to the orders whose value exceeds 1000 euros. For the orders of lower value, a delivery fee of 50 euros will be charged. Delivery to the Curonian Spit is available at an additional cost. Additionally, for an extra fee, the driver can carry the furniture to your desired room.

We take your needs into consideration and strive to schedule the product delivery based on your wishes, ensuring that the order reaches your home at a convenient time. A day before the delivery, we contact the customer to coordinate the delivery time. On the day of delivery, the courier contacts the customer and informs them about their arrival.

We use specialized transport to deliver all the orders within Lithuania, ensuring the safe delivery and undamaged packaging. We take responsibility for the furniture until it safely reaches your home.

DELIVERY TIME

Delivery in Lithuania

The product delivery time starts to be counted from the day of order confirmation. The estimated delivery time is 4-8 weeks. We will inform you about the confirmed and initiated order via phone call, email, or SMS message.

It may take longer to deliver products to the Curonian Spit. The pieces of furniture are delivered free of charge to the Curonian Spit when a certain quantity of orders is accumulated.

If you wish, you can choose to pick up the furniture from our warehouse in Kaunas. It is a faster way to get your ordered products. We will inform you about the estimated delivery time after receiving your order. Besides, you can contact us in advance by phone or email to inquire about the availability of certain items, the items in stock and the estimated delivery time.

Delivery Abroad

Upon request, we also ship goods to foreign countries. If you have questions about transportation and other conditions, please contact us at lauraashley@medienosera.lt or by phone at +37061062532.

FURNITURE ASSEMBLY

The pieces of furniture are usually delivered in an assembled state. Larger pieces of furniture, such as beds, wardrobes, tables, etc., are delivered in several boxes, accompanied by the assembly instructions and hardware. They are not assembled.

PAYMENT METHODS

You can pay for the purchased furniture by a credit card or you choose to use the electronic banking services. If you prefer the alternative payment methods, please contact us via email at lauraashley@medienosera.lt or by phone at +37061062532.

WARRANTY AND RETURN POLICY

If you notice any factory defect or transportation damage upon receiving the furniture, do not worry, we will resolve any arising problems together. If possible, send us the photos clearly showing the damage via email so that we can address all the inquiries more quickly. All the information regarding the warranty service is provided by phone at +37061062532 on business days from 10.00am to 06.00pm or via email at lauraashley@medienosera.lt.

If the reason of returning the item is its unsatisfactory quality, we commit to replace the item of unsatisfactory quality with a product of satisfactory quality or reduce the price of the delivered item if you choose to keep it, or rectify the defects within a reasonable period of time free of charge, or refund the amount paid for the item.

Refunds are made via bank transfer only to the customer's specified bank account.

The returns of products of satisfactory quality are carried out in accordance with the procedure indicated in the Articles 6.228-10 and 6.228-11 of the Civil Code of the Republic of Lithuania.

The following conditions must be followed in order to return products:

• The returned item must be in its original packaging (you may cut the packaging tapes for inspection);
• Assembled or attempted to assemble furniture of high quality cannot be returned (except the cases when the pieces of furniture were delivered assembled);
• The item must be undamaged by the Buyer;
• The item must retain its original appearance (the labels must be unaltered, the protective films must be untorn, etc.) (this point is not relevant when a defected item is being returned);
• The returned item must be of the same configuration as received by the Buyer;
• We will take the returned products from the location that can be accessed by a cargo van;

24-month quality guarantee

The main characteristics of each Laura Ashley product are generally indicated in the description accompanying each item. All the Laura Ashley products come with a 24-month manufacturer's warranty. We advise to carefully inspect the goods before the assembly.

We recommend keeping the packaging until the furniture is assembled. In case of the warranty service, the additional information, which is provided on the packaging of the product, may be required.

Please report any defects noticed during the use of the furniture via the contact information provided on the website www.lauraashley.lt or via email at lauraashley@medienosera.lt. During the warranty period, UAB Medienos Era will rectify, assemble, or replace the quantifiable or qualitative discrepancies at its own expense. UAB Medienos Era undertakes to rectify any manufacturing defects within 15-45 days from the registration of the complaint.

If you purchased one of these products and noticed that it was of unsatisfactory quality, you have the right to return such a product to us within 24 months from the delivery date. We can also arrange free transportation of the goods. In this case, the product of unsatisfactory quality will be replaced with a quality product or a refund of the paid amount will be provided. The return or replacement of the products of unsatisfactory quality is carried out in accordance with the "Rules of the Return and Exchange of Goods" approved by the Order No. 217 of the Minister of Economy in June 29, 2001.

If unforeseen defects are detected during the warranty period (24 months), please take the photographs and immediately send them to us via email lauraashley@medienosera.lt. The manufacturer of the product will determine whether the defect is covered by the warranty, i.e., whether it is a manufacturing defect. We will promptly inform you of the manufacturer's decision using the contact details you have provided. Please note that:

• The manufacturer's warranty does not apply to naturally worn-out parts and upholstery fabric;

Warranty terms and conditions:

• When assembling the product, the buyer follows the assembly instructions provided with the product;
• The product has been used for its intended purpose and maintained according to the maintenance rules;
• The warranty is applicable to the defects of the product’s quality caused by the manufacturer's fault and during the transportation of the product by the seller's transport.
• The buyer loses the right to the free warranty service in the following cases:
• The product has been damaged due to the buyer's fault;
• The furniture has been affected by a force majeure (unforeseeable circumstances of invincible power at the customer’s home).

Cookies which we collect

Cookie	Description	Duration	Type
keep_alive	No description	30 minutes	Other
secure_customer_sig	Shopify sets this cookie to be used in connection with customer login.	1 year	Necessary
localization	Flickr sets this cookie to track usage of photo galleries embedded from Flickr.	1 year	Functional
_cmp_a	No description	1 day	Other
_tracking_consent	No description available.	1 year	Other
_y	This cookie is associated with Shopify's analytics suite.	session	Analytics
_s	This cookie is associated with Shopify's analytics suite.	session	Analytics
_shopify_y	This cookie is associated with Shopify's analytics suite.	session	Analytics
_shopify_s	This cookie is associated with Shopify's analytics suite.	session	Analytics
_shopify_tm	No description available.	30 minutes	Other
_shopify_tw	No description available.	14 days	Other
_shopify_m	No description available.	1 year	Other
_orig_referrer	Shopify sets this cookie to be used in connection with shopping cart.	session	Necessary
_landing_page	Shopify installs this cookie to track landing pages.	session	Analytics
_ga_*	Google Analytics sets this cookie to store and count page views.	1 year 1 month 4 days	Analytics
_ga	Google Analytics sets this cookie to calculate visitor, session and campaign data and track site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognise unique visitors.	1 year 1 month 4 days	Analytics

 

Such tools as Google Analytics and Hotjar are used on this website. The Google Analytics tool is used to analyse information about potential buyers / visitors. It provides such information as the visitor’s gender, age ranges, city or country, duration of visits, etc. This information is useful when determining the most relevant content for the visitor. It also helps to identify the target audience and analyse the audience’s patterns.

Hotjar is used to analyse a visitor’s behaviour on the website: to determine which pages are visited the most frequently / rarely and which elements the visitor interacts with the most. This tool helps to improve the layout of different sections of the website and present information in a clear and consistent manner, making it convenient for customers to navigate the website and find the desired information.

Should the tools used on this website change, this updated information will be published on the www.lauraashley.lt website.